Law Enforcement and Military orders always go to the front of the line.
- Not Receiving Your Order Confirmation E-mails?
Please be sure to add "orders@paracordpaulsoutpost.com" right now to your address book,
approved senders or white-list to ensure our e-mail confirmations arrive in your inbox!
- Because we keep a substantial inventory of 550 Paracord we are rarely back-ordered. Most orders ship in 48-72 hours.
- Our business hours are Monday-Friday, 9a-5p CT.
- Transactions are processed securely so your credit card information is safe and never viewed or stored by us.
- The OutPost is scanned and checked daily by a third party service to ensure your shopping experience is safe and secure (see SiteLock logo upper right sidebar).
Due to the 1/27/13 USPS rate increase we've had no choice but to adjust our shipping as follows:
Size Matters!
I've made thousands of bracelets and know how to create them to fit you comfortably -- but only if you follow my instructions here. I need your actual and accurate wrist size!
The only time a bracelet will not fit properly is if a customer guesses at the size of their wrist and does not follow theses directions.
Returns...
If you are not happy with the quality of your order or we made a mistake, please contact us immediately and we will work with you to ensure your satisfaction!!
However, as I am sure you can understand, I cannot be expected to incur replacement/modification costs and return shipping for those who do not provide accurate measurements or correct order details. That is why we offer gentle reminders throughout the order process to review order details, again in the order confirmation e-mail and also in the e-mail sent when Judi sends an order out to my shop.
I custom knot each item just for you based on your order therefore all sales are final. That is why it is so important for you to measure your wrist per the instructions on this site and double-check your order details upon check-out ("Please check through the items you are ordering below and make sure they are correct.").
If you do not measure or guess and your item doesn't fit, if possible, for a small fee I'll modify your bracelet based on the new measurement you provide (we can shorten bracelets but cannot lengthen after the fact). As a courtesy, please contact me within 30 days of receipt of your order so we can discuss how to best proceed. All returns must have our RMA # on the outside of the box/envelope to be accepted. Items shipped back to us without an RMA number or the courtesy of discussing with us first will be refused.
Questions...
If you have a custom order request -- let me know!
If you have a question about your order, your can log into your account to check status.
Shipping ...
Due to the 1/27/13 USPS rate increase we've had no choice but to adjust our shipping as follows:
Law Enforcement and Military orders always go to the front of the line!
Larger team/group orders take longer for Paul to make your items and get them out the door. All our products include standard First Class shipping within the United States. We are in zip code 38668 in northern Mississippi. First Class USPS arrival times will vary based on your location.
Let's be real -- Uncle Sam's postal service is not the most consistent or reliable -- so plan on 3-5 days to get your package. Especially if there has been some wacky weather in your area! We highly recommend if you want to get your items quicker and have a tracking number that you can upgrade to Priority (at our reduce rate) which takes 2-3 days from our location to yours once in Uncle Sam's hands (and even that isn't guaranteed by USPS!).
2013 Holidays: No Shipping
- Tuesday, January 1 – New Year's Day | Closed
- Monday, January 21 – Martin Luther King, Jr. Birthday
- Monday, February 18 – Washington's birthday (President’s Day)
- Thursday May 23 - Monday, May 27 – Long Memorial Day Weekend | Closed
- Thursday, July 4 – Independence Day | Closed Friday, July 5
- Monday, September 2 – Labor Day | Closed
- Monday, October 14 – Columbus Day
- Monday, November 11 – Veterans’ Day
- Thursday, November 28 – Thanksgiving Day | Closed Friday, November 29
- Tuesday, December 24 – Christmas Eve | Closed
- Wednesday, December 25 – Christmas Day | Closed
- Tuesday, December 31 – New Year's Eve | Closed
- Wednesday, January 1 – New Year's Day | Closed
International Orders ...
Orders received from outside the USA will incur additional shipping fees. We only ship to a select group of countries. For tracking purposes we only ship USPS Priority outside of the United States. Due to the USPS January/2013 rate increase of $7.00/package, orders to Canada are $20.95 S&H. All other locations are $24.95 S&H. International orders for our 275 Tactical Cord will be quoted on a case-by-case basis.
Expedited Shipping ...
You can select upgrade to Priority Shipping when checking out. If you have a special target date -- please
contact us first to make sure we can meet your date!
Order Revisions ...
If you need to change your order e-mail us immediately and we will do our very best to accommodate you.
A WORD ABOUT DISCOUNT CODES: Discount codes must be entered at the time you place your order and cannot be applied retroactively after the fact.
Guarantee ...
All my items are guaranteed for workmanship and fit -- if the instructions on how to measure your wrist that are on this site are followed. If you have concerns, contact me and I will make sure you receive a replacement that's to your satisfaction.
I want you to be happy with your purchase and
I'll do whatever is needed to make it so!
You may also want to read my Frequently Asked Questions page.
|
